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For any questions, issues, or feedback about Cave, reach out to us at:
We aim to respond within 48 hours.
Open your iPhone Settings > tap your name (Apple ID) > Subscriptions > Cave > Cancel Subscription. You'll keep access until the end of your current billing period.
If you reinstall Cave or switch devices, your subscription will be restored automatically when you open the App, as long as you're signed in with the same Apple ID you used for the original purchase. You can also tap "Restore Purchases" on the subscription screen during onboarding.
All your journal entries (video, audio, transcriptions, and Ember responses) are stored exclusively on your device. We never upload or have access to your recordings.
Deleting Cave permanently removes all your journal data from your device. This cannot be undone. Make sure to export any entries you want to keep before deleting the App.
Yes. You can save individual journal entry videos to your Photo Library from within the App.
Yes. Cave is designed with privacy at its core. Your recordings never leave your device. Only the text transcription is sent (anonymously, encrypted) to generate Ember's response, and it is not stored. Read our full Privacy Policy for details.
Ember requires an internet connection to generate personalized responses. If you're offline or the connection is unstable, Ember will provide a pre-written reflection instead. If this happens consistently, please contact us.
Cave currently supports English, German, Spanish, and French. The app automatically detects your device language. To change the language, go to your iPhone Settings > General > Language & Region and set your preferred language.